All samples please send
Blackbird Goods Heretaunga Att: Gem
206 Heretaunga Street East
The courier services are now experiencing an overwhelming increase in parcel processing, so there may be a delay with your order delivery. Please use your tracking number to gauge your order whereabouts and, if need be, contact the relevant courier company directly as the most knowledgeable first point of contact:
Post Haste - 0800 106 828 or find your local branch HERE
NZ Courier - 0800 800 841 or find your local branch HERE
CONTACT US IF YOU REQUIRE MORE INFORMATION.
Free shipping when you spend over $150* within New Zealand
*Please note, bulky items may be excluded from this offer. The description will outline if the product does not qualify for free shipping and we will contact you with a freight quote after you place your order.
All goods are packaged beautifully and with great care. We wrap all our items in tissue to make the parcel special for you to receive. If you require gift wrap, please leave a comment in the notes, we are also happy to pop in a wee note if requested.
Orders received daily after 10am (NZDT) cannot be guaranteed same day dispatch. Orders will be sent within the shop weekday hours of 10 - 5, Tuesday - Friday
All orders are determined by their volumetric weight over their physical weight. Even though a product may weigh very little, it's volumetric weight is likely to be greater.
At most, your parcel should arrive within 5 working days of receipt of order.
Deliveries take place Tuesday to Friday. Once the courier has picked up your order from Blackbird Goods, you'll be emailed a tracking number so that you can follow the journey of your parcel.
If the incorrect freight option is selected, we will contact you by email to arrange payment of the difference.
We proudly send orders internationally. Large bulky items we quote the freight separately. Your package should arrive within 3 - 10 working days
When we have free shipping offers for our international customers, large bulky items are excluded. The description will outline if the product does not qualify for free shipping and we will contact you with a freight quote after you place your order.
REST OF THE WORLD
We are happy to provide you with a quote to your specific country, to request a quote please email email@example.com with the items and address you wish to send it to.
You can expect that items will usually arrive at their destination within the time frame specified. However NZ Post does not directly control all parts of the delivery chain, they cannot guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities, or where your item is dutiable or held in customs, may take longer. The delivery targets listed are only a guide. This is subject to processing time and product availability - we will always advise if there is an expected delay.
Any additional taxes or customs duties that are incurred within the recipients country are the responsibility of the buyer/recipient. These may include quarantine charges, especially for things like wood or brush ware.
If by any chance you have not received your order with 3 weeks after you placed your order, please contact us immediately as we will make sure we follow this up for you with our courier company and resolve any issues straight away.
Returns and Exchanges
We at Blackbird Goods value the quality of the products offered and the delivery methods used. If for any reason you are not happy please contact us immediately.
FAULTY ITEMS : If the product is faulty we will gladly replace the product, postage return covered by customer, but postage replacement will be covered by BG.
If the product is out of stock we will refund your money or offer you a credit. Please notify us within 7 days of receiving the goods.
CHANGE OF MIND: Please choose your items and clothing carefully, in saying that if you change your mind you can return for a store credit only. You will require proof of purchase to return or exchange the product, postage for return or exchange is to be paid by the customer, the item must be unused, in original packaging, and unwashed.
Please note that vintage items are used and have wear and imperfections, which we think makes them all that more special. If you need more clarification on wear please email us on firstname.lastname@example.org. Please choose carefully as we only offer credit for change of mind.
If the product has been damaged in transit, please let us know immediately and we will contact the courier company directly to sort out any claims.
ITEMS EXCLUDED FROM RETURNS ( unless faulty ) are sale items, beauty products, earrings, original artworks and gift vouchers.
Please contact email@example.com for more information
Address for Returns and Exchanges
Blackbird Goods/att Nathan
206 Heretaunga Street East
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Unfortunately sale items cannot be refunded.
To return your product, you should mail your product to:
Blackbird Goods Heretaunga : RETURNS Att Nathan
206 Heretaunga Street east, Hastings, Hawkes Bay 4122 NZ .
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.